The use of this Website and/ or our services constitutes your agreement to the following terms and conditions:
"Website" means all online content on The Universal Writers LLC website pages.
"Customer," "You," or "Yours" means and refers to you and/ or any other person submitting an order to The Universal Writers LLC on your behalf.
"Company," "We," "Our", or means and refers to The Universal Writers LLC, a company registered under the laws of the State.
"Product or Services" means and refers to all services and products provided by The Universal Writers LLC to a customer in accordance with his/ her order.
"Order" means an order via phone or e-mail made by a customer to purchase services or products The Universal Writers LLC provides. Orders are confirmed by down payments via check, credit card, cash receipt, bank wire transfer, Western Union, or PayPal transfer.
You must carefully read and understand the refund policy to have full knowledge of the privileges and limitations governed by The Universal Writers ’ Policy. You must read these Terms and Conditions before submitting any Order and/ or payment to this Website.
We do not accept any returns on fulfilled orders due to the nature of the products we produce.
If changes need to be made to ensure quality standards such as editing and proofreading services are adhered to, alongside requirements being followed, we have a revision process in place that is there to help all customers, as their satisfaction is the most important thing to us.
If the fulfilled product does not meet the requirements, as specified at the placement of the order, we will begin an extensive internal review and either revise or recreate the content at no additional cost.
Each package has its own revision policy, per the service description of each individual package. We provide revisions within 5 to 10 days of the order going into the Waiting for Customer Approval status in our Order Management Platform. The revision period will depend on the ordered package.
Revisions come into play at the end of the order process once the product has been presented for review and the status has been updated to Waiting for Customer Approval. At this time, the customer may request revisions directly by sending their assigned Project Manager an email to ensure that the originally provided requirements have been met on the entire product.
The customer is always welcome to make changes personally to any content they receive from us after the order has been fulfilled and before publishing, as it is delivered in a Word format, and they own the rights to it.
The Universal Writers handles refunds on a case-by-case basis. We take every measure to ensure that our clients and their needs are proficiently catered to.
Our teams will effectively collaborate with you to resolve all your issues to the best of our ability.
The conditions in which a refund may be provided include but are not limited to the ensuing clauses.
Clients are not liable to claim refunds in the following cases:
Before Instating Work on the Project: The client can submit a claim for a refund before our writers and editors initiate any work on the process. Clients are liable to a refund only if a written email refund request is submitted within one business day after the order placement.
After Instating Work on the Project: All refund claims made after the project is started will only be catered to if the client has availed of at least three revisions. In such cases, the client will only be partially refunded to fairly compensate our internal teams.
The Universal Writers certifies On-time deliveries in all cases. However, if, for any unforeseen or unfortunate reason, the project is not delivered on time, and the client has made at least three attempts to contact the service, 50% of the refund will be processed- provided the client submits documented evidence that the late delivery was due to a fault at the company’s end.
The Universal Writers is dedicated to offering clients revisions to ensure that the delivery of the work meets all the discussed goals. We assign, reassign and rewrite your work to ensure complete satisfaction. We welcome our clients to provide feedback on all the work, which is then accommodated to meet the client’s set demands.
It is important to note that the refund request will only be accepted if the client has requested at least three revisions - in documented form and has communicated their concerns to The Universal Writers support/project management team on at least three occasions over a span of two weeks.
The client and company, The Universal Writers LLC, is strictly limited to using only official emails and the assigned official company numbers listed below.
If a project is in pre-sales or post-sales. In that case, the client and company will only communicate via Teamwork, our project management online tool, by official email or by calling the assigned numbers for all ongoing communication, progress & delivery. If the client receives calls or emails from random numbers or email addresses about their project, The Universal Writers LLC will not be responsible for any scams or activities.
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